Last Updated: 27 November 2025

1. General

1.1 Who is VITAMEAT LTD and what do you do?

VITAMEAT LTD is a UK-based company providing high-quality food and nutrition products through our website vitameat.co.uk. We focus on quality, safety and convenience, delivering directly to your chosen address.

1.2 Do I need an account to place an order?

You can usually check out as a guest, but we recommend creating an account to:

• View your order history
• Save your delivery addresses
• Track orders more easily
• Receive offers and updates (where you have given consent)

2. Orders & Payments

2.1 How do I place an order?

Simply browse our products on vitameat.co.uk, add items to your basket, and proceed to checkout. You will be guided through entering your delivery details and payment information.

2.2 What payment methods do you accept?

We accept major debit and credit cards. All card payments are processed securely via our payment provider (e.g. Lloyds Bank's payment gateway). We do not store full card details on our servers.

2.3 I did not receive an order confirmation email. What should I do?

Please first check your spam or junk folder. If you still cannot find your confirmation within a few minutes, contact us at contact@vitameat.co.uk with your name and the approximate time of your order.

3. Delivery & Shipping

3.1 Which areas do you deliver to?

We currently deliver to most locations within the United Kingdom. Delivery availability and charges will be shown at checkout after you enter your delivery address.

3.2 How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected at checkout. Standard delivery is typically within a few working days. Any estimated delivery window will be displayed during checkout and in your order confirmation email.

3.3 How can I track my delivery?

Once your order has been dispatched, you may receive tracking details from our delivery partner (for example, DHL) via email or SMS. You can use this information to follow the progress of your delivery.

4. Refunds & Returns

4.1 What is your refund/return policy?

Our Refund/Return Policy explains when and how you can return items and request a refund. In general, products must be unused, unopened and returned within a specified time period unless they are faulty or damaged. Please see our dedicated Refund/Return Policy page for full details.

4.2 What should I do if my order arrives damaged or incorrect?

If an item arrives damaged, faulty or not as ordered, please contact us within 48 hours of delivery at contact@vitameat.co.uk and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and respond with the next steps, which may include a replacement or refund where appropriate.

5. Products, Allergies & Safety

5.1 Where can I find ingredient and allergen information?

Ingredient lists and allergen information are usually available on the product page and on the packaging. If you have a specific concern about an ingredient or allergen, please contact us before placing your order.

5.2 Are your products suitable for people with medical conditions?

Our products are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition or are taking medication, please consult your doctor or healthcare professional before using any new food or nutrition products.

6. Account & Privacy

6.1 How do you protect my personal data?

We take data protection seriously and use appropriate technical and organisational measures to safeguard your personal information. For more information, please read our Privacy Policy.

6.2 How can I update or delete my account?

You can update most details in your account area when logged in. If you would like to request deletion of your account or exercise any of your data rights, please email us at contact@vitameat.co.uk.

7. Contact & Support

7.1 How can I contact customer support?

For any questions about orders, products, deliveries or this FAQ, you can reach us at:

VITAMEAT LTD

Email: contact@vitameat.co.uk

Address:
London Headquarters Office: Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom

If your question is not answered here, please contact us and our team will be happy to help.